Your property managers no longer spend their days on the phone.
Tenants, co-owners, applicants, contractors: Sophia answers every call, 24/7. She triages emergencies, opens the file and alerts the right person. Your property managers get their time back to manage.
“Water is coming through my bathroom ceiling.”
- Tenant and unit identified
- On-call plumber alerted
- Claim file opened
- Water damage report form sent by SMS
- Property manager informed for Monday 8:00
The phone eats the time your property managers should spend managing.
Calls that never stop
Leaks, heating, keys, rent receipts, service charges, the date of the general meeting: a large share of calls are simple, repetitive requests that interrupt everything else.
Emergencies at night and at weekends
A leak on a Saturday evening cannot wait until Monday. The on-call team wears out, and a badly routed emergency costs everyone dearly.
Co-owners who feel ignored
Between general meetings, building inspections and claims, calling every caller back becomes impossible. It is one of the first complaints made about building managers.
The leak is handled. The property manager finds out on Monday, with a complete file.
Sophia identifies the caller and the unit, gives safety instructions, qualifies the emergency according to your rules and alerts the on-call contractor. Everything is logged, ready for Monday morning.
In your demo, Sophia answers with your company name, your services and your opening hours.
Book a demoRead the transcript (in French)
You define what counts as urgent, who is on call and which contractors to call. Sophia gives no legal advice and commits to no expense outside your rules.
What Sophia can bring your agency in a year.
Choose your industry and your plan, then adjust four figures. The assumptions are deliberately cautious, visible and editable: put in your own.
See and adjust the assumptions
Indicative, non-guaranteed estimate based on 22 working days a month. The gain adds up the revenue or margin entered for each lever and the value of the time given back to your team: it is not net profit. Outbound campaigns only count eligible contacts. Pocket is not counted in this calculation.
And what no figure captures: the quality of service your customers feel.
Every caller gets an answer. Every request, a next step.
Lettings & property management
- Applicants: property availability, required documents, viewing booked, according to your criteria.
- Tenants: incidents, rent receipts, certificates, notice to quit, check-out inspection scheduled.
- Landlords: an update on their property, transfer to the property manager with the context.
Building management
- Claims and breakdowns: common areas, lift, shared heating, gate.
- Co-owners: service charges, calls for funds, date and venue of the general meeting, documents.
- Contractors and owners’ council: access, works, messages passed on to the property manager.
Your property manager inspects the building. Pocket writes the report.
- Before the general meeting or the inspection: open claims, approved works, sensitive issues, latest exchanges.
- On site: building regulations, maintenance contracts, procedures, answers with their sources.
- After the inspection: 30 seconds of dictation become a report, tasks and follow-ups.
“Inspection at Les Tilleuls. Roof leak still present on the courtyard side, need to chase the roofer’s quote. Lift fine since Tuesday’s repair. Set up a meeting with the owners’ council before the general meeting.”
- Inspection reportReady to send to the owners’ council
- Contractor follow-upRoofer’s quote · reminder Thursday
- Task createdOwners’ council meeting before the general meeting
- File updatedLift: incident closed
The property manager checks, then approves. Illustrative example.
Every open file, building by building.
What Sophia has handled, what property managers have approved, what awaits a decision.
Overnight emergencies
Every Monday morning, what happened while the office was closed, along with what has already been done.
Requests by building
Claims, breakdowns, service charge questions: spot the buildings that generate the most calls.
Resolution times
From the first call to closing the file, by property manager and by type of request.
What property and building managers ask us.
Does Sophia know our buildings and tenants?
Yes, as soon as she is connected to your property management software: she identifies the caller, their unit and their building. Without a connection, she records the address and unit, and passes a complete file to the property manager.
Who decides what is urgent?
You do. You set what counts as an emergency, which contractors to call, the on-call hours and what can wait until the next working day. Sophia applies these rules and commits to nothing outside them.
Which property management software does she work with?
We connect Xenaos to your tools through their APIs or our automation workflows. You have nothing to develop. We check your software’s compatibility during the demo.
How does she handle rental applicants?
She answers questions about the property, lists the required documents and books the viewing according to your objective criteria. She applies no discriminatory selection and makes no allocation decisions: that is your team’s role.
Will callers know they are speaking to an AI?
Yes. Sophia introduces herself as the agency’s AI voice assistant from the very first sentence, and transfers to a person when the situation requires it.
Your voicemail doesn’t sort emergencies.
Sophia does.
Introduce yourself in 20 seconds and talk to Sophia: she answers in your company’s name, right from your browser. If you like what you hear, a Xenaos advisor then shows you in 20 minutes what she would do for you.
30-day money-back guarantee · No commitment on monthly billing · Reply within 24 business hoursXenaos · Every call becomes an appointment