How does ordering work?
You choose your plan, enter your company details, then pay on Stripe’s secure checkout page. Our team calls you within one business day to configure Xenaos with you. You approve everything before go-live.
Does Pocket cost extra?
No. Pocket is included in Start (essential), Pro and Business (full), for every seat in your plan. Pocket only, without Sophia, is also available at €79 excl. VAT a month for 1 user, then €49 excl. VAT per additional user.
How do I add team members?
Flex includes 1 seat (Cockpit), Start 3, Pro 5 and Business 15: in these three plans, each seat gives you Cockpit and Pocket. Beyond that, each extra seat costs €49 excl. VAT per month.
Can I order without a demo?
Yes. The demo is there if you want to see it before you buy. If you are already convinced, order directly: set-up then takes place with our team.
Are the plans for businesses only?
Yes. Xenaos plans are designed for companies. A company registration number is required when ordering.
Which plan should I choose?
If you mainly want to stop missing calls, Flex is enough. If requests still slip away once the call is over, Start organises everything. If you want Xenaos to create new opportunities with your customers and prospects, and save your team time, choose Pro: it is the plan we recommend most often. Business is for companies that want follow-ups and tracking to run on their own.
How does Flex work?
You pay €19.90 excl. VAT per month, with 60 call minutes included. Beyond that, each minute costs €0.79 excl. VAT, billed at the end of the period. Set-up costs €99 excl. VAT, once. Beyond about 350 minutes a month (around a hundred conversations), Start becomes cheaper and gives you much more: Cockpit lets you know.
How are appointments confirmed and reminded?
On every plan, each appointment booked by Sophia is confirmed by email, with an email reminder the day before. With Pro and Business, the reminder also goes out by SMS the day before, with a link to confirm or reschedule: that is what reduces no-shows the most. Pro includes 100 SMS a month, Business 300. Beyond that, each SMS costs €0.15 excl. VAT.
What happens if I go over my minutes?
Sophia keeps answering, the service never stops. Additional minutes are billed at the end of the period at your plan’s rate. Cockpit shows your usage in real time.
How does Sophia work on my website?
From Pro, a chat window is added to your website: your visitors write to Sophia, she answers on behalf of your business, books the appointment and can offer to call them. Pro includes 300 conversations a month, Business 1,000. Beyond that, each conversation is charged €0.25 excl. VAT. A conversation counts as soon as the visitor writes a message; it does not count towards your minutes. We install it for you: one line of code, restricted to your domain. Try it at the bottom of this page.
Can I change plan?
Yes, at any time, from Cockpit (My plan) or by emailing us. The new plan applies as soon as it is activated. On monthly billing, you can also turn on automatic switching to the best plan: as soon as the next plan up works out cheaper for you, your subscription moves to it, pro rata, and you are notified by email. Nothing ever moves down on its own.
Is there a commitment?
Monthly plans have no commitment and can be cancelled every month. Annual payment gives you one month in twelve free, with a 12-month commitment. 30-day money-back guarantee on the subscription.
Who handles the set-up?
Our team: voice, knowledge of your business, industry scenarios and connections to your tools. It is included in Start, Pro and Business, and charged once at €99 excl. VAT with Flex.
Can Sophia call my whole customer base?
Technically yes, but that is not our method. Together, we set up targeted campaigns: customers with a due date, requested callbacks, pending quotes, contacts who agreed to be contacted. Fewer calls, better conversations, and minutes that go into creating appointments.
What about telemarketing rules?
The rules vary by country and by the purpose of the call. In France, telemarketing to consumers now requires their prior consent. Our method favours callbacks your customers asked for, calls linked to a current contract and respect for opt-outs, and we help you frame your scenarios. Their lawfulness still depends on your data and your permissions: you remain responsible for your campaigns.
Do emails go out without my approval?
With Pro, never: Xenaos drafts the email, you review it and send it in one tap. With Business, you decide which emails Xenaos sends on its own, for example quote follow-ups.