The AI assistant for car dealerships and garages

A customer calls.
Sophia answers.
Your salesperson gets the appointment.

Workshop, new cars, used cars, trade-ins: Sophia answers every call to your dealership, 24/7, in the caller’s language. She books into your calendars and updates your CRM. Even on Saturday night.

Live demo, in your browser · 3 minutes · free, no commitment

7 languagesone number
24/7evenings and weekends
Simultaneous callsno busy line
Listen to a real call

Sophia’s voice, on your dealership’s phone.

A customer calls about a service. Sophia books it, offers a test drive of the new model during the workshop visit and schedules a trade-in valuation. Have a listen.

Sophia · Saturday 20:03Test drive booked Tuesday 5:30 pmShowroom closed · confirmation sent
Sophia · Monday 08:07Workshop booking Thursday 8:30 amSwitchboard swamped · test drive offered
Sophia · Tuesday 15:20Trade-in qualifiedSales team on test drives · CRM record created

Example of Cockpit notifications · fictional data

0:00

In your demo, Sophia answers with your dealership’s name, your services and your opening hours.

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Read the transcript (in French)
Sophia’s real voice, fictional scenario
The hottest channel

A customer who calls the dealership is a customer ready to buy.

To look around, your customers have your website, the listings, email. The one who calls wants a service, a test drive, a trade-in price, now. And they book with whoever answers first.

  1. 1Website visitBrowsing the listings
  2. 2EmailWill wait for your reply
  3. 3Web formStill comparing
  4. 4Phone callWants an appointment, now

Try it: call your dealership on Saturday at 6:30 pm. Sophia picks up.

How it works

The customer talks. Sophia acts. Everything lands in your tools.

Saturday, 8:03 pm, the showroom is closed. A customer calls about the SUV in your listing. Here’s what happens, with and without Sophia.

A customer calling the dealership from home in the evening
Call at 20:03, after hoursSophia answers in 1.2 sCall at 20:03, after hoursNobody picks up
Test drive bookedTuesday 17:30 · with JulienNo appointmentThe customer calls elsewhere
  1. 20:03The customer callsIs the hybrid SUV in your listing still available?
  2. 20:03Sophia answers in 1.2 sShe introduces herself as the dealership’s AI assistant.
  3. 20:05Project qualifiedUsed hybrid SUV · trade-in of a 2019 city car · finance
  4. 20:06Test drive bookedTuesday 17:30 with Julien, straight into his calendar
  5. 20:06Confirmation sentText or e-mail to the customer, with the address and the salesperson’s name
  6. Mon. 8:00Julien has it all in CockpitSummary, transcript, CRM record updated. Nobody to call back.
  1. 20:03The customer callsIs the hybrid SUV in your listing still available?
  2. 20:03The phone rings outThen voicemail: “Our offices are closed.”
  3. 20:04He hangs upNo message left, no trace in the CRM.
  4. Sun. 10:00He calls another dealershipThey answer. The test drive is booked there.
  5. Mon. 9:15You call the number back“Thanks, I found what I was looking for.”

Result: a test drive booked before the dealership down the road even reopens.Result: a customer ready to buy, lost, and nobody knows.

Call in progress · 20:03
The customer
Voice
mail
Sophia
+4Your team

What Sophia gets from the call

Test drive booked · Tue. 17:30 Project · used hybrid SUV Trade-in · 2019 city car SMS or email confirmation Call summary Rings out No message left Nothing in the CRM Called back Monday 9:15: too late
Sent to your tools

A test drive booked before the dealership down the road even reopens.A customer ready to buy, lost, and nobody knows.

New & used car sales

Every showroom call becomes an appointment.

Your salespeople are on test drives, the switchboard is swamped, it’s 8 pm. Sophia answers, qualifies the project, checks stock and books the test drive in the right calendar. The salesperson gets the summary before calling back.

  • Used car stock checked live during the call
  • Trade-in and financing qualified
  • Test drive booked, confirmation sent, lead created in the CRM
  • Web enquiries called back within two minutes
Everything Sophia does for sales →
A salesperson on the phone in a car showroom
3:48
ProspectThomas Lambert
AI summary
ProjectHybrid SUV, used car listing
Trade-in2019 city car
AppointmentTest drive Tue. 17:30
Purchase intentHigh
Workshop

Your workshop fills your showroom too.

Your workshop customers visit several times a year. Few leave with a sales offer. Sophia makes one, every time she books a service.

  • At the right moment: the customer will be waiting for their car anyway, so she offers a test drive of a new model.
  • Once, without pushing: if they decline, it’s noted on their record.
  • Your rules: customers, models, salespeople and time slots.
Hear her offer a test drive →
“I’d like to book a service for my 3008.”
Sophia
WorkshopService · Thu. 8:30
Vehicle3008 · 2021
OfferDuring the service, test drive of the new hybrid model with Camille at 9 am. Customer interested.
“All set. Camille will be waiting for you at 9 am for the test drive.”

Fictional scenario

A week at a dealership

Six calls you get every week. And what Sophia does with them.

Everyday dealership life, call by call. Each time, Sophia answers, acts in your tools and leaves a trace in Cockpit.

InboundSaturday · 8:03 pm · showroom closed

“Is the hybrid SUV in your listing still available?”

  • Used stock checked: available, 38,000 km
  • Trade-in and financing qualified
  • Test drive booked Tuesday 5:30 pm with Julien
  • SMS or email confirmation sent

ResultA test drive booked before the dealership down the road even reopens.

InboundMonday · 8:07 am · switchboard swamped

“I’d like to book a service.”

  • Workshop slot booked Thursday 8:30 am
  • Test drive of the new model offered during the service
  • Camille notified, test drive added to her calendar

ResultA workshop booking, and a test drive nobody would have thought to offer.

InboundTuesday · 3:20 pm · sales team on test drives

“How much would you give me for my car?”

  • Model, year, mileage and condition recorded
  • Trade-in record created in the CRM
  • Valuation scheduled with the used car manager

ResultA qualified trade-in. The salesperson calls back with everything in hand.

OutboundWednesday · 9:12 pm · web enquiry

A form comes in from a used car listing. Sophia calls back at 9:14 pm.

  • Project, budget and financing qualified
  • Test drive offered and booked
  • Lead completed in the CRM

ResultThe prospect gets a call while still looking at the listing, not the next day.

OutboundThursday · 10 am · quote pending

A €1,240 workshop quote hasn’t been approved for ten days.

  • Customer called back, questions answered
  • Work booked in the workshop
  • Quote marked “accepted” in the CRM

ResultWorkshop revenue that was gathering dust.

InboundFriday · 5:55 pm · unhappy customer

“My car was supposed to be ready at 5 pm!”

  • Listens, rephrases, never makes things up
  • Transfer to the workshop manager with the summary
  • Unavailable: urgent callback flagged in Cockpit

ResultThe customer is called back with full context. Not passed from desk to desk.

1 / 6

Typical everyday dealership scenarios. Vehicles, amounts and time slots are fictional.

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Cockpit

Everything Sophia does, on one screen.

Every call summarised, appointments booked, sales born in the workshop. And only what needs a human decision.

cockpit.xenaos.com · Today
Cockpit, Today view: calls handled, appointments booked, what needs a human
Cockpit: call summary and actions taken by Sophia
Summary and transcript of every call Monthly report: calls, appointments, hours saved Each team only sees what concerns them

Real Cockpit screens · demo data · Discover Cockpit →

Pocket for your salespeople

Your salespeople arrive prepared. The CRM fills itself.

Pocket puts the brief for every appointment in the salesperson’s pocket: what the customer told Sophia, the goal, the questions to ask, the likely objections.

  • Before the test drive: the full brief in 30 seconds.
  • In front of the customer: financing, trade-in, product sheets, from your approved documents.
  • After the test drive: a dictated debrief, and the CRM is up to date.
Discover Pocket →
Pocket: next appointment and Sophia leads to handle
Pocket: pre-appointment brief
Dictated debriefCRM updated
Sophia and your teams

You decide when Sophia answers.

Sophia is activated with simple call forwarding. You keep your number and your switchboard, and you choose when she takes over.

Forward on no answer

Nobody picks up? The call goes to Sophia.

Your switchboard rings first. If nobody answers or the line is busy, forwarding sends the call to Sophia instead of voicemail.

Customer
Sophia
No answerForwarded to Sophia
  • Your team always answers first
  • No more calls going to voicemail
Immediate forwarding

Every call goes to Sophia.

She answers every call, routes it and resolves what she can. The rest goes to the right department, with the summary, before your colleague even picks up.

Customer
Your team
Sophia answers and qualifiesTransfer with the summary
  • The switchboard no longer gets swamped
  • Your teams only handle what matters
Outbound calls

The calls nobody has time to make, Sophia makes them.

At the right time, for the right reason, and she books straight into your calendars. When an SMS or email is enough, she sends it. You choose the campaigns, time slots and tone.

Service remindersSeasonal tyresMOT / inspectionPending quotesWeb enquiriesLease endingsSatisfactionRecall campaigns
See all campaigns →
A service advisor in a car workshop
Campaign · service reminders
Customers called86
Workshop bookings31
Demo data
Workshop quote followed up€1,240
Accepted
The first question we get asked

What if Sophia gets it wrong?

An AI on your dealership’s phone is your image. So she works within a framework you set, and a human takes over whenever it helps.

She never makes things up

No price, lead time or promise beyond what you gave her. If she doesn’t know, she says so and hands over.

A human in an instant

The customer asks for someone? Transfer to the right department, with the summary before they pick up. Nobody free: message and callback task.

Your rules, approved by you

We write the scenarios with you: departments, hours, models, tone. Nothing goes live without your approval.

Everything is visible

Every call is summarised in Cockpit, with every action taken. Sophia introduces herself as an AI from the first sentence.

Why Xenaos

Born in the field, not in an incubator.

The Xenaos team
25years
in the field

In B2B sales, automotive and real estate, including nearly 7 years in new car and fleet sales. The phone ringing during a meeting, the customer lost for not calling back, the CRM filled in at night: we’ve lived it. Sophia is built for that reality.

Who we are →
Incubator software
Xenaos
Designed from customer interviews
Designed from thousands of real calls
A generic tool to configure
Tailored: your departments, your rules, your tone
You do the integration
We connect your tools
Answers questions
Offers the test drive, the trade-in, the appointment
A call centre, tickets
One point of contact, reachable directly
Funded by investors
Funded by our customers
Integrations

Connects to the tools you already use.

DMS, CRM, workshop and sales calendars, SMS, email, used car listing feeds. We connect them via API or our workflows. Nothing for you to develop.

Google or Microsoft connection: Xenaos only reads your free/busy slots, creates the appointments Sophia books and sends confirmations from your address. Your emails are never read. Google and Microsoft data

No developmentVia APISet up by us
Book a demo
Rule · test drive request
WhenA customer asks for a test drive on the phone Then Sophia
  • checks used stock and demo cars
  • books into the salesperson’s calendar
  • sends the confirmation by SMS or email
  • creates the lead in the CRM
Calendars
CRM
SMS
DMS
Used car listings
What it brings in

€35,000 to €67,000per year, for a typical dealership

Calls saved, test drives born in the workshop, quotes followed up, time given back to the team. A conservative estimate based on the Start or Pro plan, to redo with your own figures.

Book a demo Run the numbers for my dealership →
7 languages, simultaneous callsFR, EN, DE, LU, PT, ES, IT on the same number. On Monday at 8 am, nobody gets a busy line.
GDPR and transparent AISophia introduces herself as an AI. DPA and sub-processors listed.
Money-back guarantee30 days on the subscription (see terms). Start from €249 excl. VAT per month.
Questions

What dealership managers ask us.

Offering a test drive at every workshop booking, won’t that annoy customers?

Sophia offers it once, as a service, when the customer has already planned to wait. If they decline, she notes it and doesn’t push. You choose which customers, models and time slots.

Will my customers know they’re talking to an AI?

Yes. Sophia introduces herself as your dealership’s AI assistant from the first sentence, as European regulation requires. What your customers remember: an immediate answer and an appointment without waiting.

Do we need to change our number?

No. Sophia is activated by call forwarding from your current line, on no answer or immediately. We guide you through the setup.

Does it work with our DMS and CRM?

We connect Xenaos to your workshop calendars, DMS, CRM and used car listing feeds, via their APIs or our workflows. Nothing for you to develop. We check compatibility during the demo.

We have several brands and several sites.

One number per site or a shared switchboard: Sophia routes by brand, site and department, and each team only sees what concerns them in Cockpit.

What if several customers call at the same time?

Sophia handles them in parallel. No busy line, no switchboard queue: each customer gets their own conversation, booking and summary in Cockpit. Monday mornings and lunchtime are exactly when she makes the difference.

What if the customer wants to speak to someone?

She transfers the call to the right department, which gets the summary before picking up. If nobody is available, she takes a message and creates a callback task.

How much does it cost?

Flex costs €19.90 excl. VAT per month with 60 minutes included, and essential Cockpit. Start begins at €249 excl. VAT per month, with full Cockpit and Pocket included. See the plans. 30-day money-back guarantee.

Live demo · 3 minutes

Your voicemail doesn’t offer test drives.
Sophia does.

Enter your dealership’s name and call it from your browser. Ask for a service, a test drive, a trade-in price. If you like it, a Xenaos advisor then shows you in 20 minutes what she would do for you.

Free · no commitment · 3 minutes is enough