Franchised dealership
Service, test drive of a new model, used-car availability, trade-in price, manufacturer recall.
She routes to service, new or used sales, books into the right calendar and offers a test drive at every service.
Automotive · dealerships, garages, workshops
Built by car salespeople. For dealerships.
Nearly seven years at dealerships, in new-car and fleet sales, for premium and mainstream brands. We have seen the calls lost during test drives, the web leads called back too late and the service customers who never set foot in the showroom. Xenaos was born to fix that.
Live demo, right in your browser · 3 minutes · free, no commitment
New, used, service, fleet
Inbound and outbound calls
Evenings and weekends
Connects to your tools
Born at a dealership, not in an incubator
We sold cars before we built Sophia.
On the showroom floor, at handovers, on the phone with fleet managers: we know a salesperson’s day because we lived it. Every Sophia scenario starts from a real situation, not a slide deck.
The Xenaos founding team · 25 years in B2B sales, automotive and real estate, including nearly 7 years in new-car and fleet sales
On a test drive with a customer, the phone buzzes in your pocket. You don’t pick up.
Sophia picks up, qualifies and books the appointment into your calendar.
The Friday-night web lead, called back on Monday. They signed elsewhere.
Sophia calls back within two minutes, evenings and weekends included.
The service customer you never see in the showroom.
Sophia offers a test drive during the service, once, without pushing.
The fleet manager waiting for an answer on their renewals.
Sophia takes the request, Pocket briefs the fleet salesperson before the call-back.
The CRM filled in at night, if you remember.
A 30-second spoken debrief to Pocket, and the CRM is up to date.
Every automotive trade
Every trade has its calls. Sophia knows yours.
The same foundations, scenarios written for each business. Here is what your customers ask, and what Sophia does with it.
Agent and independent garage
Maintenance, breakdown, quote, parts lead time, “is my car ready?”.
She books the appointment, follows up pending quotes and lets you keep working under the bonnet.
Body shop
Claim, assessment, insurance cover, courtesy car, progress of the repair.
She collects the claim details, schedules the assessment and books the courtesy car.
Tyres and fast fit
Seasonal change, puncture, tyre storage, walk-in oil change.
She fills the peak-season slots and sends text reminders before calling.
Vehicle inspection
Booking, re-inspection, prices, documents to bring.
She books, reminds the day before and follows up re-inspections before the deadline.
Used-car dealer
“Still available?”, mileage, history, financing, trade-in.
She answers from your stock, qualifies the project and books the test drive before the prospect calls the next dealer.
Rental and leasing
Booking, extension, return, excess, damage found.
She handles routine requests, schedules returns and passes on disputes with the context.
Fleet and business sales
Fleet renewal, a new employee to equip, maintenance of company cars.
She qualifies the need, Pocket briefs the fleet salesperson and the CRM keeps every account’s history.
Breakdown and towing
Roadside breakdown, accident, location, assistance, arrival time.
She secures the situation, records the location and vehicle, then alerts the right team urgently.
Motorbikes, vans, motorhomes, trucks: same foundations, your vocabulary and your rules.
Department by department
Across the dealership, everyone wins.
After-sales
The workshop manager
A full schedule without the service desk picking up, quotes followed up, re-inspections and manufacturer recalls handled.
New-car sales
The sales manager
No more prospects on voicemail during a test drive, test drives born in the workshop, salespeople briefed by Pocket.
Used cars and trade-ins
The used-car manager
Trade-ins qualified before valuation, listing calls and forms handled within the minute.
Fleet
The business salesperson
Fleet managers’ requests taken care of, the account up to date, the brief ready before every meeting.
Reception
Reception and switchboard
Monday morning absorbed, calls routed to the right department with a summary, fewer interruptions at the desk.
Management
The site or group director
Every call visible by department and by site in Cockpit, and the revenue Sophia generated.
She speaks your language
A 60,000 km service is not an oil change. She knows.
Sophia is prepared with automotive vocabulary and yours: your brands, your models, your services, your rules. She understands what the customer means, even when they say it badly.
- New · used · demo
- Repair order
- Re-inspection
- PCP · lease
- Manufacturer recall
- Warranty and extension
- Trade-in valuation
- Registration
- Courtesy car
- All-season tyres
- Engine warning light
- End of contract
Inbound call · Tuesday 6:52 pm
My engine warning light is on, and my lease ends in March. Should I get it fixed or wait?
I can offer you a diagnostic on Thursday at 8:30 am, that’s the safest option with an engine light. And for your lease ending in March, would you like an advisor to walk you through the options while the workshop looks after your car?
Diagnostic booked with the workshopEnd of contract flagged to the salespersonSales meeting added during the service
A year at a dealership
Sophia keeps pace with your year.
The peaks come back every year. Sophia makes the calls and sends the texts at the right time, with your rules and your slots.
- March · AprilSummer tyres: a reminder text, then a call for those who ask.
- June · JulyPre-holiday check-ups, air conditioning, vehicle inspection.
- SeptemberBack to work: service reminders, autumn contract renewals, fleet requests.
- October · NovemberWinter tyres: the seasonal peak absorbed without swamping the desk.
- Quarter endNew-car targets: follow-up on quotes, test drives without a next step, ending leases, where rules allow.
- All yearManufacturer recalls, satisfaction after delivery, web enquiries called back within the minute.
Cockpit for management
A dealership’s indicators, not a call centre’s.
No minutes consumed: appointments, test drives and revenue, by department and by site.
Calls answeredBy department, by site, by time of day.
Workshop bookingsMade by Sophia, during and outside opening hours.
Test drives born in the workshopOffered during servicing, accepted, converted.
Web leads called backCall-back time on forms and listings.
Qualified trade-insPassed to used cars with all the details.
To handleA discount to approve, an unhappy customer: only what needs a decision.
What Sophia can bring your dealership in a year.
Choose your industry and your plan, then adjust four figures. The assumptions are deliberately cautious, visible and editable: put in your own.
See and adjust the assumptions
Indicative, non-guaranteed estimate based on 22 working days a month. The gain adds up the revenue or margin entered for each lever and the value of the time given back to your team: it is not net profit. Outbound campaigns only count eligible contacts. Pocket is not counted in this calculation.
And what no figure captures: the quality of service your customers feel.
Set-up
Connects to your tools, configured with your teams.
Cockpit is designed to connect to the dealership’s tools, DMS, CRM, workshop calendars, listing feeds, through their APIs or our automation workflows. We check your software’s compatibility during the demo.
- 1
Scoping with your teams
Departments, hours, transfers, test-drive and trade-in rules, brand tone: we write the scenarios with you.
- 2
Connections
Calendars, CRM, DMS and listings. We handle the set-up: you have nothing to build.
- 3
Real-world tests
Your teams call Sophia, correct, approve. Nothing goes live without your sign-off.
- 4
Gradual go-live
Overflow and closing hours first, then the rest when you are ready.
What dealership managers ask us.
Won’t offering a test drive at every service booking annoy customers?
Sophia offers it once, as a service, when the customer already plans to wait. If they decline, she notes it on the record and does not insist. You choose which customers, models and time slots are concerned.
Does she work with our DMS?
Cockpit is designed to connect to your tools, workshop calendars, DMS, CRM, used-car listing feeds, through their APIs or our automation workflows. You have nothing to build. We check your software’s compatibility during the demo.
Does Sophia know our used-car stock?
Yes, once connected to your stock or listing feed: availability, mileage, price, options. Without a connection, she takes the request and passes it to the right salesperson.
What about our manufacturer’s brand guidelines?
Sophia uses your greetings, your tone and your service commitments. We write the scenarios with you and you approve every answer before go-live.
We have several brands and several sites.
One number per site or a shared switchboard: Sophia routes by brand, site and department, and each team only sees what concerns it in Cockpit.
Will our salespeople accept it?
Sophia does not sell in their place: she brings them qualified appointments and saves them data entry. Pocket is their assistant, not a monitoring tool. We designed it with the salespeople we used to be in mind.
What if the customer wants to speak to someone?
She transfers the call to the right department, which gets the summary before picking up. If nobody is available, she takes a message and creates the call-back task.
Live demo · 3 minutes
Test her like a customer.
Judge her like a salesperson.
Enter your dealership’s name and call Sophia, right from your browser. Ask for a service, a test drive, a trade-in price. Then a Xenaos advisor shows you in 20 minutes what she would do for you.
Free · no commitment · 3 minutes is enoughXenaos · Built by car salespeople, for dealerships